These Terms of Service (the “Terms”) form a binding agreement between DineEasy, operated by Maxapp GmbH, Birkenstrasse 49, 6343 Rotkreuz, Switzerland (“we”, “us”, “DineEasy”), and the natural or legal person who registers a DineEasy account (“you”, “Owner”). By creating an account you confirm that you have read, understood, and accepted these Terms.
1. Service description
DineEasy provides a hosted platform for restaurants and similar food-service businesses to:
- create and publish multilingual digital menus,
- manage opening hours, branding, and contact details,
- expose those menus to diners via a public web URL, QR code, or an optional custom domain provided by the Owner,
- accept orders and payments from diners through Stripe Connect, with funds settling directly to the restaurant’s connected Stripe account.
The service is delivered over the public Internet. We may add, remove, or change features at any time, with reasonable notice for changes that materially reduce the service.
AI-assisted features
Certain features use artificial intelligence provided by third-party services. Currently this includes:
- Menu import– when you upload a photo or PDF of an existing menu, we use Anthropic’s Claude API to extract dish names, descriptions, and prices. Only the uploaded file is sent to Anthropic; no account data or personal information is included. Anthropic does not use your data to train its models.
AI-generated output is provided as a convenience and may contain errors. You are solely responsible for reviewing and correcting any extracted content before publishing it. DineEasy does not guarantee the accuracy, completeness, or suitability of AI-generated results.
Custom domains
If you connect a custom domain to your DineEasy menu (available as part of a paid add-on), the following additional terms apply:
- You are solely responsible for registering, renewing, and maintaining the domain name with your domain registrar. DineEasy does not register, purchase, or manage domain names on your behalf.
- You must have the legal right to use the domain you connect. Connecting a domain that infringes the trademark or intellectual-property rights of a third party is a breach of these Terms and may result in immediate removal of the domain and suspension of the feature.
- You are responsible for configuring DNS records as instructed by DineEasy. Incorrect or incomplete DNS configuration may prevent your custom domain from functioning.
- DineEasy provisions SSL/TLS certificates for verified custom domains automatically. We do not guarantee the timing of certificate issuance or renewal, nor the uninterrupted availability of your custom domain.
- If your account is terminated or the custom domain feature is removed, you are responsible for updating or removing DNS records that point to DineEasy infrastructure. DineEasy is not liable for any disruption caused by orphaned DNS records.
2. Eligibility and account
You may use the service only if you are at least 18 years old and have legal authority to contract on behalf of the business you register. You must keep your login credentials confidential and are responsible for all activity under your account. You confirm on registration that the information you provide is accurate and that you have the right to publish the restaurant content you upload.
3. Owner content
You retain all rights to the restaurant data you submit (menus, photos, branding, descriptions). You grant DineEasy a worldwide, royalty-free, non-exclusive licence to host, reproduce, translate (including via automated translation), display, and transmit your content for the sole purpose of operating the service. The licence ends when you delete the content or close the account, except for backup copies retained for the period set out in our Privacy Policy.
You are solely responsible for the accuracy and lawfulness of your content, including allergen declarations, ingredient lists, and pricing.
4. Acceptable use
You may not use the service to:
- publish content that is unlawful, infringing, defamatory, or harmful;
- circumvent technical limits, scrape, or interfere with the service;
- send unsolicited communications;
- resell or sublicense the service to third parties without our written agreement.
We may suspend or terminate accounts that breach this section.
5. Pricing
DineEasy charges a flat 2.5% commission on each transaction processed through the platform. There are no monthly or annual subscription fees. Optional one-time add-ons (such as Custom Branding for CHF 10) may be purchased to unlock additional features. All prices are in Swiss Francs (CHF) and exclude applicable VAT. Stripe’s own processing fees (e.g. per-transaction card fees) are charged separately by Stripe and are borne entirely by you, the restaurant operator. DineEasy has no control over Stripe’s fee schedule.
One-time add-ons (such as Custom Branding) are digital features unlocked immediately when payment succeeds. Because the feature is supplied at once and with your express consent, one-time add-ons are non-refundable once activated. At our discretion we may grant a refund before the add-on is activated, or where a technical fault on our side prevents it from working as described; write to legal@dineeasy.app.
6. Payments, refunds, and disputes (orders)
Diner payments are processed through Stripe Connect direct charges. The legal and operational consequences of this architecture are set out below. By accepting these Terms you confirm you have read and understood them.
- You are the merchant of record.Each diner order creates a charge directly on your connected Stripe account. The diner’s bank or card statement reads your restaurant’s name (subject to Stripe’s descriptor format), and any receipt is issued from your Stripe presence – not from DineEasy.
- DineEasy never holds, custodies, or transfers your funds.Money flows from the diner’s payment method to your connected Stripe account directly. The DineEasy platform balance only ever holds the 2.5% facilitation fee that Stripe routes to us when a charge succeeds. We have no ability to release, withhold, or redirect order funds.
- Refunds are issued from your account. You may initiate a full or partial refund from the DineEasy dashboard or directly in your Stripe dashboard. Refunds debit your connected Stripe account. Stripe processing fees on refunded transactions are not reimbursed by Stripe and not reimbursed by DineEasy. Where a platform fee was collected on the original charge, DineEasy refunds that fee proportionally on each refund. A full or partial order refund covers every line item on that order, including any item options or add-ons the diner selected.
- Disputes and chargebacks are your responsibility.A card dispute or chargeback is filed by the diner’s issuing bank against your Stripe account. Disputes appear on your Stripe Connect Express dashboard. You are solely responsible for submitting evidence, communicating with the cardholder where appropriate, and managing the resolution within the deadlines Stripe and the card networks set. DineEasy is not a party to the dispute and cannot file evidence, escalate to the card network, or otherwise intervene on your behalf. We may, on a best-effort and discretionary basis, share diagnostic data we hold (such as order metadata or the IP address recorded at order time) on written request to legal@dineeasy.app.
- Diner support is your responsibility. If a diner contacts DineEasy about an order placed on your menu – questions, complaints, refund requests, allegations of food-safety issues, or anything else – we will redirect them to the contact details you publish on your public menu and notify you. We do not intermediate between you and your diners, and we do not provide a customer-service line for diners.
- Stripe’s terms govern the payment relationship. Your use of Stripe Connect is subject to the Stripe Connected Account Agreement and Stripe Services Agreement you accept directly with Stripe. Nothing in these Terms overrides those agreements. If Stripe restricts, suspends, or closes your connected account, DineEasy cannot reverse that decision.
7. Service availability
We aim for high availability but do not guarantee uninterrupted service. Planned maintenance, third-party outages (Supabase, Vercel, Stripe, and others), and force-majeure events may cause downtime. We log incidents and notify Owners of material outages.
8. Termination
You may delete your account at any time from the dashboard. We may terminate or suspend your account for material breach of these Terms, prolonged inactivity, or where required by law. On termination, public menu URLs (including any custom domain) become unavailable and personal data is processed as described in our Privacy Policy. You remain responsible for removing DNS records that point to DineEasy after termination.
9. Disclaimer of warranties
To the maximum extent permitted by law, the service is provided “as is” and “as available”. We disclaim all warranties not expressly granted in these Terms.
10. Limitation of liability
To the maximum extent permitted by law, our aggregate liability for any claim arising out of or relating to the service is limited to the fees you paid us in the twelve months preceding the event giving rise to the claim, or CHF 100 if the service was free of charge during that period. We are not liable for indirect, consequential, or punitive damages, lost profits, or lost data. This section does not limit liability for gross negligence, wilful misconduct, or any liability that cannot be limited under applicable Swiss law.
11. Indemnity
You agree to defend and indemnify DineEasy against third-party claims arising from your content or your breach of these Terms.
12. Privacy
Our Privacy Policy describes how we collect and process personal data. By accepting these Terms you acknowledge that you have read it.
13. Governing law and jurisdiction
These Terms are governed by Swiss substantive law, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods. The exclusive place of jurisdiction is Zurich, Switzerland, subject to mandatory consumer-protection rules in your country of residence.
14. Changes
We may update these Terms. Material changes are notified by email or in-app at least 30 days in advance. Continued use after the effective date constitutes acceptance.
15. Contact
Maxapp GmbH
Birkenstrasse 49
6343 Rotkreuz, Switzerland
legal@dineeasy.app